Cleaning & Hygiene Policy

Every item is professionally cleaned before it's shipped to a new renter, whether it's being rented for the first time or coming back into rotation after a previous rental. You should never receive an item that hasn't been cleaned since its last wear.

Items are cleaned using methods appropriate to their fabric and construction (dry cleaning, professional laundering, or specialized treatment as the garment requires), following the manufacturer's care instructions where available.

Beyond cleaning, every returned item is inspected for both cleanliness and condition before it's approved to re-enter the rental catalog. An item that doesn't meet Davenport's cleanliness or condition standard is pulled from rotation rather than shipped to the next renter.

This shouldn't happen, but if it does: contact support@davenportwardrobe.com right away with your order number and, if possible, a photo. We'll make it right: a replacement item, a credit, or whatever's appropriate for the situation.

You're welcome to wear a rented item as you normally would. You don't need to clean it yourself before returning it. That's handled by Davenport. Just avoid anything that would cause damage beyond normal wear.

Questions: support@davenportwardrobe.com