Support
Questions? Email us at support@davenportwardrobe.com and we respond within one business day.
How does the rental work?
Browse pieces on the website or in the iOS app, add them to your suitcase, and checkout. We ship within 1–2 weeks. Once your piece is delivered, you're billed every 30 days from that date. Keep pieces as long as you want.
Can I buy a piece I've been renting?
Yes, anytime. Tap "Buy" on any active rental in your Account page to charge your saved card and stop billing for that piece immediately. The buyout price is set based on the piece's wear when you start renting (an already-worn piece costs less to buy than new), and rent the same piece 6+ months to earn an extra 5% loyalty discount.
Do I have to pay a security deposit?
No deposit is charged. We place a refundable $75 hold on your card when you place your first order (not a charge) and release it in full when all pieces are returned in acceptable condition.
How do I return a piece?
Tap "Return" on any active rental in your Account page (web or iOS app) and we'll email a prepaid shipping label within 24 hours. You can also email returns@davenportwardrobe.com with your order number if you'd rather we handle it manually.
What condition are the pieces in?
Every listing shows the wear tier (Pristine, Excellent, Well-Worn, or Veteran) and the number of prior rentals. We only list pieces in wearable condition.
What if something gets damaged?
Normal wear is expected and fine. Damage beyond normal wear may result in a charge against your protection hold, but we'll always reach out first and give you at least 30 days notice.
How do I delete my account?
iOS app users can go to Account → Delete Account. To delete your account from the web, email support@davenportwardrobe.com and we'll handle it within 30 days.